G Masili

Gabriele "G" Masili joined Granicus in 2022 as Chief Customer Officer, bringing 25 years of global executive leadership in customer experience, success, and support in the technology industry, serving hundreds of millions of customers throughout his career. With a background in technology and software development, he has consistently demonstrated strong leadership skills and a customer-centric approach across different roles and industries.

A passionate Diversity, Equity & Inclusion advocate, Masili led teams of thousands across 40 geographies. He is host of #GPoV on LinkedIn Live, a frequent keynote speaker, and advisory board member for CCW – the world's largest customer contact event series. Masili has 25 years of technology industry experience that included support to hundreds of millions of customers globally.

Career history

• Chief Customer Officer at Granicus (2022-present)
• Chief Digital and Technology Officer for Customer Experience and Success at Microsoft, responsible for digital-first customer experience, success and support across all Microsoft clouds, products, and customer segments
• Global Director of Customer Experience and Technical Support for Amazon's Devices and Digital services, leading a highly diverse and multifunctional global team of 10,000
• Managing strategic client relationships in EMEA at Stream Global Services

What Gabriele Masili could bring to Chief Customer Officer at Granicus: Masili's extensive background architecting customer support at hyperscale technology firms (Microsoft's five billion annual interactions, Amazon's 10,000-person global team) positions him to transform Granicus's government customer experience platform through digital innovation and process optimization. His expertise in building diverse, geographically distributed organizations and advocacy for inclusive design aligns with Granicus's mission to create equitable digital relationships between government agencies and citizens.