Marianne Lake

Marianne Lake is a British-American banker born c. 1969 in Cumberland, Maryland, to an American mother and English father. She holds a Bachelor of Science in Physics from Reading University in the United Kingdom and trained as a Chartered Accountant at PricewaterhouseCoopers, working in their London and Sydney offices before joining the financial sector.

Lake joined JPMorgan Chase in 1999 and has been with the firm for more than 25 years. She became CEO of Consumer & Community Banking in January 2024, after serving as Co-CEO since May 2021. In this role, she is responsible for all of CCB, a business that serves nearly 87 million consumers and 7.5 million small businesses in the United States, and also leads International Consumer Banking.

Career history

• CEO, Consumer & Community Banking (January 2024–present)
• Co-CEO, Consumer & Community Banking (May 2021–December 2023)
• CEO, Consumer Lending (May 2019–April 2021)
• Chief Financial Officer, JPMorgan Chase (January 2013–April 2019)
• CFO, Consumer & Community Banking (2009–2012)
• Global Controller, Investment Bank (2007–2009)

As CFO from 2013 to 2019, Lake managed finance, investor relations, data, and business management, gaining a reputation for sharp financial oversight. She was rated the best CFO in the business by portfolio managers surveyed by Institutional Investor magazine and oversaw a $600 million-plus reduction in JPMorgan's expense base in 2014. Lake has been a significant force driving JPMorgan's digital investments and at a 2016 investor day called JPMorgan "a technology company". Her achievements included introducing automation technology to boost profits and combining the firm's data and accounting systems.

Lake is focused on growing the bank's customer base and has set an ambitious goal of capturing 15% of all consumer deposits, up from 11.3% market share, and grabbing a fifth of all credit card spending, up from 17%. She serves on the board of New York City Ballet, Inc. and JPMorgan Chase Foundation. Lake is co-founder of the Women on the Move initiative and Operating Committee sponsor of the Access Ability business resource group at the company.

What Lake brought to Consumer & Community Banking: Lake's extensive background in financial infrastructure, regulatory compliance, and technology transformation positioned her to lead the largest consumer banking division in the U.S. through digital transformation and operational excellence. Her reputation for sharp financial oversight, combined with her vision of JPMorgan as a technology innovator, enabled aggressive expansion of the customer base while maintaining disciplined cost management and strengthening risk controls across the division's $76 billion revenue operation.