Dr. Elizabeth Huppert

Dr. Elizabeth Huppert is a behavioral scientist specializing in the psychology of dishonesty, trust, and decision-making. She was appointed Behavioral Science Director at Charm Security in October 2026, advancing the company's work on human factors behind fraud and scams. Her research on trust dynamics and scam prevention has been featured in The New York Times and The Wall Street Journal, and published in leading academic journals.

Most recently, she led behavioral science and scam prevention efforts at JPMorgan Chase, focusing on how and when financial institutions can most effectively intervene when customers are at risk of scams and fraud, from fraud contact centers to bank branches. During her tenure at JPMorgan Chase, she launched the Behavioral Science Operations Internship Program and collaborated with colleagues to develop frameworks for combating scam manipulation.

Career History

• Behavioral Science Director, Charm Security (2026-present)
• Vice President and Behavioral Scientist, JPMorgan Chase (prior to 2026)
• Postdoctoral Research Fellow, Dispute Resolution Research Center, Kellogg School of Management, Northwestern University (2022)

Dr. Huppert earned a joint PhD in Psychology and Business from the University of Chicago and Chicago Booth School of Business, and her research focuses on moral psychology and behavioral ethics with emphasis on moral and social value communication.

What Dr. Huppert could bring to Charm Security: Drawing on her combination of academic rigor in behavioral science and real-world fraud prevention experience at a major financial institution, Dr. Huppert is uniquely positioned to enhance Charm's Human Vulnerabilities & Exploits (HVE) framework. Her published research on dishonesty, trust manipulation, and decision-making can directly inform how Charm's AI agents recognize psychological vulnerabilities and craft interventions that prevent scams with greater empathy and precision—bridging the gap between fraud detection and human-centered prevention.