Colin Drylie

Colin Drylie was appointed Chief Operating Officer of Longitude FX in June 2026, a member-owned agentic utility that modernizes shared services across the health system enterprise—from patient access and customer contact to revenue cycle and back-office operations. Drylie is an enterprise transformation leader and former Humana executive who brings 20 years of experience across enterprise strategy, digital transformation, product management, design and agile operations.

Most recently, Drylie served as Senior Vice President, Experience Transformation at Humana, where he pioneered digitally enabled customer journeys and led the enterprise portfolio to modernize core customer engagement platforms across all channels. His work included enterprise-wide standardization and modernization spanning 120 contact center sites and 35,000 associates. Earlier in his career, he held leadership roles in Medicare product strategy, corporate strategy and clinical innovation, and before Humana, he was a project leader at Monitor Group and Doblin, now part of Deloitte Consulting.

Career history

• Chief Operating Officer, Longitude FX (2026–present)
• Senior Vice President, Experience Transformation, Humana
• Director of Innovation, Humana (since October 2015), with prior role as entrepreneur in residence
• Director of Finance and Strategy, Advanced Reclaim, Toronto (three years)
• Project Leader, Monitor Group and Doblin (now Deloitte Consulting)

Drylie earned his Bachelor of Commerce Honours with Distinction from Queen's School of Business in Ontario, Canada. He has also served on the board of Aspen RxHealth and brings experience as a founder, innovator and executive coach.

What Colin Drylie could bring to Chief Operating Officer at Longitude FX: Based on his documented track record, Drylie is positioned to execute large-scale healthcare transformation initiatives. His experience modernizing customer engagement across 120 contact centers and 35,000 associates at one of the nation's largest healthcare organizations directly aligns with Longitude FX's mission to standardize and automate shared services across member health systems. His background spanning strategy, technology integration, and human-centered design suggests he can orchestrate the complex operational and cultural changes required to launch an agentic utility platform serving multiple health systems.