Mark Ritacco

Professional Background

As Spinnaker Support's Chief Strategy Officer, Mark Ritacco partners closely with the CEO and executive leadership team to define and execute the company's long-term growth strategy. His role focuses on identifying new market opportunities, evaluating strategic acquisitions, and ensuring business operations scale effectively to support Spinnaker Support's continued expansion.

Mark brings over 20 years of leadership experience from roles at SAP and VMware, where he led global teams, strengthened customer relationships, and drove growth across complex international markets. His expertise in cross-cultural communications has helped organizations across Western and Eastern Europe and Asia scale systems, grow revenue, and navigate change. Since joining the company in 2022, Mark has played a key role in shaping growth initiatives and developing a deep understanding of customer needs, market demands, and emerging opportunities across the enterprise software landscape.

Career History

• Chief Customer Officer at Spinnaker Support (2022-present)
• Senior Vice President, Customer Success at OMG23 (2020-2021)
• Vice President, Operations and Customer Intelligence, Chief Customer Office at VMware (2009-2020)
• Senior Director, Corporate Strategy and Planning at SAP BusinessObjects (2007-2009)
• Director, Strategy and Planning at SAP BusinessObjects (2002-2007)

Education

Mark holds a BSFS in International Politics from Georgetown University and an MBA in Finance from Thunderbird School of Global Management.

What Mark Ritacco could bring to Chief Strategy Officer at Spinnaker Support: With extensive experience in corporate strategy and planning at both SAP and VMware—two of the largest enterprise software vendors—Ritacco brings deep domain expertise in the exact markets Spinnaker targets (Oracle, SAP, VMware). His 11-year tenure at VMware in operations and strategy roles positions him uniquely to identify competitive advantages and market expansion opportunities in third-party enterprise software support. His track record leading global teams across multiple regions suggests he can effectively scale Spinnaker's international growth initiatives and drive the strategic acquisitions his current role emphasizes.